Support -

Support

Regular Support

For support during regular business hours please get in touch with your primary contact or reach us by email at info@accelweb.ca or by phone at +1 888 673 8485.

We offer support to on an hourly, or ongoing retainer basis.

Read more about our Support options or fill out the form on the right to get started.

Emergency Support

Is your website experiencing critical downtime or loss of functionality?

Call us: +1 888 673 8485

We will work with you to get your website back up and running, determine the cause of the incident, and establish systems to help prevent issues from occurring in the future.

Our goal is to resolve your issue as quickly as possible. To speed up the process, please have the following information ready when you call:

  • Description of the issue – When did it start? What is happening? Who is affected?
  • Hosting and CMS logins and passwords
  • Credit card details

Emergency Support Pricing

Our initial fee is $275 which covers the first hour of work, after which we charge $225/hr rounded to the nearest 15 minute increment.

We will always ask for authorization before performing additional billable work.

Contact us